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Career Details :: First-Line Supervisors/Managers of Retail Sales Workers

Description

Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Education

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

Training

Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Tasks

• Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific service such as pumping gasoline for customers.
• Coordinates sales promotion activities and prepares merchandise displays and advertising copy.
• Plans and prepares work schedules and assigns employees to specific duties.
• Hires, trains, and evaluates personnel in sales or marketing establishment.
• Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Assists sales staff in completing complicated and difficult sales.
• Prepares sales and inventory reports for management and budget departments.
• Examines products purchased for resale or received for storage to determine condition of product or item.
• Prepares rental or lease agreement, specifying charges and payment procedures, for use of machinery, tools, or other such items.
• Inventories stock and reorders when inventories drop to specified level.
• Formulates pricing policies on merchandise according to requirements for profitability of store operations.
• Examines merchandise to ensure that it is correctly priced, displayed, or functions as advertised.
• Keeps records pertaining to purchases, sales, and requisitions.
• Listens to and resolves customer complaints regarding service, product, or personnel.
• Keeps records of employees' work schedules and time cards.

Related Careers

• Agents and Business Managers of Artists, Performers, and Athletes
  
• Food Service Managers
  
• Lodging Managers
  
• Personnel Recruiters
  
• Property, Real Estate, and Community Association Managers
  
• Purchasing Managers
  
• Sales Managers
  
• Training and Development Specialists
  

Important Abilities

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Written Expression
• Deductive Reasoning

General Work Activities

• Scheduling Work and Activities
• Communicating With Other Workers
• Monitoring and Controlling Resources
• Staffing Organizational Units
• Coordinating Work & Activities of Others

Important Skills

• Speaking
  
• Coordination
  
• Information Gathering
  
• Critical Thinking
  
• Active Listening
  

Frequent Work Context

• Job-Required Social Interaction
• Responsibility for Outcomes and Results
• Persuade Someone to a Course of Action
• Supervise, Coach, Train Others
• Coordinate or Lead Others

Related Majors

Major	Add to XapPack
Accounting/International Business	[ add ]
Apparel Design	[ add ]
Apparel/Textiles	[ add ]
Architectural/Civil Engineering Technology	[ add ]
Automotive Technical Services/General Motors	[ add ]
Automotive Technology	[ add ]
Business Administration/International Studies	[ add ]
Business Logistics/International Business	[ add ]
Clothing/Textile/Fashion Merchandising	[ add ]
Clothing/Textiles	[ add ]
Commerce/Engineering	[ add ]
Commerce/Finance	[ add ]
Economics/International Business	[ add ]
Fashion	[ add ]
Fashion Apparel Management	[ add ]
Fashion Design/Merchandising	[ add ]
Fashion Marketing	[ add ]
Fashion Merchandising	[ add ]
Fashion Merchandising/Fashion Marketing	[ add ]
Fashion Promotion	[ add ]
Fashion/Retail Merchandising	[ add ]
Finance/International Business	[ add ]
Food Marketing	[ add ]
Food Service/Restaurant Administration	[ add ]
Food Service/Restaurant Management	[ add ]
Foreign Language/International Business	[ add ]
French/International Trade	[ add ]
German/International Trade	[ add ]
Global Business	[ add ]
Global Marketing Communication/Advertising	[ add ]
Global Textile Marketing	[ add ]
Hospitality/Restaurant Management	[ add ]
Hotel Administration	[ add ]
Hotel Management	[ add ]
Hotel/Food Service Management	[ add ]
Hotel/Resort Management	[ add ]
Hotel/Restaurant Administration	[ add ]
Hotel/Restaurant Management	[ add ]
Hotel/Restaurant Management Technology	[ add ]
Hotel/Restaurant/Institutional Management	[ add ]
Hotel/Restaurant/Tourism	[ add ]
Hotel/Restaurant/Tourism Management	[ add ]
Hotel/Restaurant/Travel Administration	[ add ]
Hotel/Tourism Management	[ add ]
Hotel/Travel/Tourism Administration	[ add ]
Insurance/International Business	[ add ]
Intercultural Studies/International Business	[ add ]
Interior Merchandising	[ add ]
International Business	[ add ]
International Business Administration	[ add ]
International Business Communications	[ add ]
International Business Finance	[ add ]
International Business Management	[ add ]
International Business Studies	[ add ]
International Business/Economics	[ add ]
International Business/International Studies	[ add ]
International Business/Language	[ add ]
International Business/Language Area Studies	[ add ]
International Business/Management	[ add ]
International Business/Modern Language	[ add ]
International Business/Transportation	[ add ]
International Management	[ add ]
International Marketing	[ add ]
International Marketing/Finance	[ add ]
International Organization/Management	[ add ]
International Trade/Finance	[ add ]
Management/International Business	[ add ]
Marketing/Fashion/Related Industries	[ add ]
Marketing/International Business	[ add ]
Multinational Enterprise	[ add ]
Multinational Organization Studies	[ add ]
Operations Management/International Business	[ add ]
Production Management/Apparel	[ add ]
Production Management/Textiles	[ add ]
Public Administration/International Management	[ add ]
Real Estate/International Business	[ add ]
Restaurant/Food Service Management	[ add ]
Retail Business Management	[ add ]
Retail Management	[ add ]
Retail Merchandising	[ add ]
Retailing	[ add ]
Retailing/Sales	[ add ]
Spanish/International Business	[ add ]
Spanish/International Trade	[ add ]
Spanish/Management	[ add ]
Textile Design	[ add ]
Textile/Surface Design	[ add ]
Textiles	[ add ]
Textiles/Design	[ add ]

Institutions Offering Related Majors

No institutions found.