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Career Details :: First-Line Supervisors, Customer Service

Description

Supervise and coordinate activities of workers involved in providing customer service.

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Education

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

Training

Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Tasks

• Plans, prepares, and devises work schedules, according to budgets and workloads.
• Issues instructions and assigns duties to workers.
• Interprets and communicates work procedures and company policies to staff.
• Plans and develops improved procedures.
• Makes recommendations to management concerning staff and improvement of procedures.
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
• Reviews and checks work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
• Trains and instructs employees.
• Communicates with other departments and management to resolve problems and expedite work.
• Helps workers in resolving problems and completing work.
• Requisitions or purchases supplies.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Observes and evaluates workers' performance.
• Hires and discharges workers.
• Supervises and coordinates activities of workers engaged in customer service activities.

Related Careers

• Food Service Managers
  
• Housekeeping Supervisors
  
• Lodging Managers
  
• Medical and Health Services Managers
  
• Recreation Workers
  
• Social and Community Service Managers
  

Important Abilities

• Oral Expression
• Oral Comprehension
• Written Expression
• Near Vision
• Written Comprehension

General Work Activities

• Guiding, Directing & Motivating Subordinates
• Establishing & Maintaining Relationships
• Staffing Organizational Units
• Communicating With Other Workers
• Scheduling Work and Activities

Important Skills

• Management of Personnel Resources
  
• Coordination
  
• Speaking
  
• Critical Thinking
  
• Problem Identification
  

Frequent Work Context

• Job-Required Social Interaction
• Responsibility for Outcomes and Results
• Supervise, Coach, Train Others
• Deal With External Customers
• Indoors

Related Majors

Major	Add to XapPack
Accounting/Management	[ add ]
Administration	[ add ]
Administration of Criminal Justice	[ add ]
Administration of Justice	[ add ]
Administration/Management	[ add ]
Administrative Office Management	[ add ]
Administrative Science	[ add ]
Administrative Studies	[ add ]
Architecture/Business Administration	[ add ]
Banking Management	[ add ]
Business	[ add ]
Business Administration	[ add ]
Business Administration/Accounting	[ add ]
Business Administration/Administration	[ add ]
Business Administration/Behavioral Science	[ add ]
Business Administration/Business Education	[ add ]
Business Administration/Communication Arts	[ add ]
Business Administration/Computer Science	[ add ]
Business Administration/Economics	[ add ]
Business Administration/Equestrian Studies	[ add ]
Business Administration/Ethics	[ add ]
Business Administration/Finance	[ add ]
Business Administration/Human Resources Management	[ add ]
Business Administration/International Studies	[ add ]
Business Administration/Law	[ add ]
Business Administration/Management	[ add ]
Business Administration/Management Information Systems	[ add ]
Business Administration/Marine Transportation	[ add ]
Business Administration/Marketing	[ add ]
Business Administration/Marketing/Retail	[ add ]
Business Administration/Office Administration	[ add ]
Business Administration/Public Health	[ add ]
Business Logistics	[ add ]
Business Logistics/International Business	[ add ]
Business Management	[ add ]
Business Management/Administration	[ add ]
Business Management/Banking	[ add ]
Business/Commerce	[ add ]
Business/Management	[ add ]
Business/Office Administration	[ add ]
Business/Organizational Management	[ add ]
Business/Public Management	[ add ]
Chemistry/Management	[ add ]
Communication/Business Management	[ add ]
Computer Science/Business Administration	[ add ]
Criminal Justice Administration	[ add ]
Criminal Justice Administration/Planning	[ add ]
Criminal Justice Management	[ add ]
Economics for Business Management	[ add ]
Economics/Business Administration	[ add ]
Economics/Management	[ add ]
Electronic Commerce	[ add ]
Executive Business Administration	[ add ]
Food Service/Restaurant Administration	[ add ]
Food Service/Restaurant Management	[ add ]
General Business Administration	[ add ]
General Management	[ add ]
Hospitality/Restaurant Management	[ add ]
Hospitality/Tourism	[ add ]
Hotel Administration	[ add ]
Hotel Management	[ add ]
Hotel/Food Service Management	[ add ]
Hotel/Resort Management	[ add ]
Hotel/Restaurant Administration	[ add ]
Hotel/Restaurant Management	[ add ]
Hotel/Restaurant Management Technology	[ add ]
Hotel/Restaurant/Institutional Management	[ add ]
Hotel/Restaurant/Tourism	[ add ]
Hotel/Restaurant/Tourism Management	[ add ]
Hotel/Restaurant/Travel Administration	[ add ]
Hotel/Tourism Management	[ add ]
Hotel/Travel/Tourism Administration	[ add ]
Industrial Administration	[ add ]
Industrial Management	[ add ]
Industrial Management Technology	[ add ]
Industrial Technology/Facility Management Technology	[ add ]
Industrial Technology/Management	[ add ]
Industrial Technology/Management of Technology	[ add ]
Industrial Trades Leadership	[ add ]
Industrial Training/Development	[ add ]
Information/Operations Management	[ add ]
Interdisciplinary Engineering/Management	[ add ]
International Business Administration	[ add ]
International Business/Management	[ add ]
Justice Administration	[ add ]
Law/Business Administration	[ add ]
Liberal Arts Management/Business	[ add ]
Logistics Management	[ add ]
Logistics/Transportation	[ add ]
Management	[ add ]
Management of Technology	[ add ]
Management Services	[ add ]
Management/Administration	[ add ]
Management/Business	[ add ]
Management/Engineering	[ add ]
Management/Human Resources	[ add ]
Management/Industrial Relations	[ add ]
Management/International Business	[ add ]
Management/Library Science	[ add ]
Management/Organizational Communication	[ add ]
Management/Organizational Development	[ add ]
Management/Psychology/Management Science	[ add ]
Management/Technology	[ add ]
Managerial Studies	[ add ]
Manufacturing Management	[ add ]
Materials Management	[ add ]
Mathematics/Business Administration	[ add ]
Mathematics/Management	[ add ]
Mathematics/Operations Research	[ add ]
Mineral Engineering Management	[ add ]
Office Administration	[ add ]
Office Management	[ add ]
Office Supervision	[ add ]
Office Systems Administration	[ add ]
Operation Management	[ add ]
Operations Management	[ add ]
Operations Management/Computers	[ add ]
Operations Management/Decision Sciences	[ add ]
Operations Management/International Business	[ add ]
Operations Management/Operations Research	[ add ]
Operations/Strategic Management	[ add ]
Operations/Technology Management	[ add ]
Organizational Administration	[ add ]
Organizational Leadership	[ add ]
Organizational Management	[ add ]
Pre-electrical Engineering	[ add ]
Pre-engineering Physics	[ add ]
Production Management	[ add ]
Professional Administration	[ add ]
Recreation Management/Tourism	[ add ]
Restaurant/Food Service Management	[ add ]
Sociology/Business Administration	[ add ]
Speech Pathology/Audiology	[ add ]
Technical Management	[ add ]
Technological Management	[ add ]
Technology Management	[ add ]
Tourism	[ add ]
Tourism Management	[ add ]
Tourism/Hospitality Management	[ add ]
Transportation	[ add ]
Transportation Management	[ add ]
Transportation/Travel Management	[ add ]
Travel	[ add ]
Travel Industry Management	[ add ]
Travel Management	[ add ]
Travel/Convention Management	[ add ]
Travel/Hospitality	[ add ]
Travel/Tourism	[ add ]
Travel/Tourism Administration	[ add ]
Travel/Tourism Management	[ add ]
Welding Management Technology	[ add ]

Institutions Offering Related Majors

No institutions found.