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Career Details :: Switchboard Operators, Including Answering Service
Description
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Experience
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.
Education
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.
Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Tasks
- Operates communication system, such as telephone, switchboard, intercom, two-way radio, or public address.
- Places telephone calls as instructed.
- Keeps records of calls placed and charges incurred, if any.
- Receives visitors and obtains name and nature of business.
- Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Relays and routes messages.
- Date-stamps and files messages.
- Records messages, suggesting rewording for clarity and conciseness.
- Greets caller, furnishes information to caller or visitor, and relays calls.
Related Careers
- Insurance Claims Clerks
- Interviewers, Except Eligibility and Loan
- License Clerks
- Medical Secretaries
- Receptionists and Information Clerks
- Statement Clerks
- Travel Clerks
Important Abilities
General Work Activities
- Communicating With Persons Outside Organization
- Documenting/Recording Information
- Getting Information Needed to Do the Job
- Controlling Machines and Processes
- Communicating With Other Workers
Important Skills
Frequent Work Context
- Job-Required Social Interaction
- Indoors
- Sitting
- Deal With External Customers
- Objective or Subjective Information
Related Majors
| Major | Add to XapPack |
|---|---|
| Administrative Science |  [ add ] |
| Administrative Secretary | [ add ] |
| Administrative Systems | [ add ] |
| General Office Procedures | [ add ] |
| Secretarial | [ add ] |
| Secretarial Science | [ add ] |
| Secretarial/Office Studies | [ add ] |
Institutions Offering Related Majors
No institutions found.