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Career Details :: Directory Assistance Operators

Description

Provide telephone information from central office switchboard. Refer to alphabetical or geographical reels or directories to answer questions or suggest answer sources.

Experience

No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.

Education

These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

Training

Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Tasks

• Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
• Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
• Keeps reels and directories up-to-date.
• Suggests alternate locations and spellings under which number could be listed.
• Types location and spelling of name on computer terminal keyboard and scans directory or microfilm viewer to locate number.
• Maintains record of calls received.

Related Careers

• Central Office Operators
  
• Computer Operators
  
• Counter and Rental Clerks
  
• Credit Authorizers
  
• Customer Service Representatives, Utilities
  
• Insurance Claims Clerks
  
• Office Clerks, General
  
• Receptionists and Information Clerks
  
• Switchboard Operators, Including Answering Service
  
• Word Processors and Typists
  

Important Abilities

• Oral Expression
• Speech Clarity
• Speech Recognition
• Near Vision
• Oral Comprehension

General Work Activities

• Communicating With Persons Outside Organization
• Handling and Moving Objects
• Getting Information Needed to Do the Job
• Interacting With Computers
• Performing for/Working With Public

Important Skills

• Active Listening
  
• Speaking
  
• Reading Comprehension
  
• Service Orientation
  
• Information Gathering
  

Frequent Work Context

• Job-Required Social Interaction
• Provide a Service to Others
• Degree of Automation
• Deal With External Customers
• Indoors

Related Majors

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Contract Major	[ add ]
Elected Studies	[ add ]
Elective Studies	[ add ]
Independent Major	[ add ]
Independent Scholar	[ add ]
Independent Studies	[ add ]
Individual Major	[ add ]
Individual Studies	[ add ]
Individualized Interdisciplinary Studies	[ add ]
Individualized Major	[ add ]
Individualized Majors	[ add ]
Individualized Programs	[ add ]
Individualized Studies	[ add ]
Individualized Study	[ add ]
Individually Designed Major	[ add ]
Individually Designed Programs	[ add ]
Individually Planned Major	[ add ]
Interdepartmental Major	[ add ]
Interdisciplinary Studies	[ add ]
Selected Studies	[ add ]
Self-Designed Major	[ add ]
Self-Designed Majors	[ add ]
Self-Determined Majors	[ add ]
Self-Planned Program	[ add ]
Special Divisional Major	[ add ]
Special Major	[ add ]
Special Majors	[ add ]
Special Studies	[ add ]
Specialized Studies	[ add ]
Student-Designed Major	[ add ]
Student-Initiated Interdepartmental Major	[ add ]
Topical Major	[ add ]
Tutorial Studies	[ add ]
University Major/Individualized	[ add ]

Institutions Offering Related Majors

No institutions found.