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Career Details :: Claims Takers, Unemployment Benefits

Description

Interview unemployed workers and compile data to determine eligibility for unemployment benefits.

Experience

Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

Education

These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Tasks

• Interviews claimants returning at specified intervals to certify claimants for continuing benefits.
• Assists applicants in filling out forms, using knowledge of information required or native language of applicant.
• Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises.
• Assists applicants completing application forms for job referrals or unemployment compensation claims.
• Reviews data on job application or claim forms to ensure completeness.
• Answers questions concerning registration for jobs or application for unemployment benefits.
• Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure.

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• Title Examiners and Abstractors
  
• Welfare Eligibility Workers and Interviewers
  

Important Abilities

• Oral Expression
• Oral Comprehension
• Written Comprehension
• Written Expression
• Near Vision

General Work Activities

• Getting Information Needed to Do the Job
• Processing Information
• Communicating With Persons Outside Organization
• Performing for/Working With Public
• Identifying Objects, Actions, and Events

Important Skills

• Speaking
  
• Reading Comprehension
  
• Active Listening
  
• Information Gathering
  
• Writing
  

Frequent Work Context

• Job-Required Social Interaction
• Deal With External Customers
• Indoors
• Sitting
• Importance of Being Sure All Is Done

Related Majors

Major	Add to XapPack
Business Administration/Human Resources Management	[ add ]
Business/Human Resources	[ add ]
Business/Public Management	[ add ]
Career Development/Community Counseling	[ add ]
Government Service	[ add ]
Government/Public Administration	[ add ]
Government/Public Service	[ add ]
Human Factors	[ add ]
Human Resource Development	[ add ]
Human Resource Management	[ add ]
Human Resource Management/Development	[ add ]
Human Resources	[ add ]
Human Resources Administration	[ add ]
Human Resources Development	[ add ]
Human Resources Management	[ add ]
Human Resources/Training	[ add ]
Human Services Management	[ add ]
Industrial Relations/Human Resources	[ add ]
Industrial Relations/Human Resources Management	[ add ]
International Public Administration	[ add ]
Management of Human Resources	[ add ]
Management/Human Resources	[ add ]
Organizational/Human Resource Development	[ add ]
Pre-law/History/Political Science	[ add ]
Professional Development	[ add ]
Professional Studies	[ add ]
Psychology/Personnel/Human Resources Management	[ add ]
Public Administration	[ add ]
Public Administration/Government Service	[ add ]
Public Administration/International Management	[ add ]
Public Administration/Political Science	[ add ]
Public Administration/Public Service	[ add ]
Public Affairs	[ add ]
Public Management	[ add ]
Public Policy Administration	[ add ]
Public Policy/Administration	[ add ]
Public Policy/Community Service	[ add ]
Public Policy/Management/Planning	[ add ]
Public Policy/Public Management	[ add ]
Public Service	[ add ]
Public Service Administration	[ add ]
Technology/Training	[ add ]

Institutions Offering Related Majors

No institutions found.