Career Details :: Reservation and Transportation Ticket Agents
Description
Make and confirm reservations for passengers and sell tickets for transportation agencies such as airlines, bus companies, railroads, and steamship lines. May check baggage and direct passengers to designated concourse, pier, or track.
Experience
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
Education
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
Tasks
- Arranges reservations and routing for passengers at request of ticket agent.
- Examines passenger ticket or pass to direct passenger to specified area for loading.
- Determines whether space is available on travel dates requested by customer.
- Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.
- Telephones customer or ticket agent to advise of changes with travel conveyance or to confirm reservation.
- Checks baggage and directs passenger to designated location for loading.
- Sells and assembles tickets for transmittal or mailing to customers.
- Sells travel insurance.
- Answers inquiries made to travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
- Plans route and computes ticket cost, using schedules, rate books, and computer.
- Assists passengers requiring special assistance to board or depart conveyance.
- Informs travel agents in other locations of space reserved or available.
- Assigns specified space to customers and maintains computerized inventory of passenger space available.
- Announces arrival and departure information, using public-address system.
Related Careers
- Dispatchers, Except Police, Fire, and Ambulance
- Flight Attendants
- Hotel, Motel, and Resort Desk Clerks
- Locker Room, Coatroom, and Dressing Room Attendants
- Subway and Streetcar Operators
- Tour Guides and Escorts
- Transportation Attendants, Except Flight Attendants and Baggage Porters
- Travel Agents
- Travel Clerks
Important Abilities
General Work Activities
- Assisting and Caring for Others
- Communicating With Persons Outside Organization
- Establishing & Maintaining Relationships
- Performing for/Working With Public
- Getting Information Needed to Do the Job
Important Skills
Frequent Work Context
- Job-Required Social Interaction
- Deal With External Customers
- Provide a Service to Others
- Indoors
- Consequence of Error
Related Majors
| Major | Add to XapPack |
|---|---|
| Travel |  [ add ] |
Institutions Offering Related Majors
No institutions found.